Abuse Support Helpline Coordinator

1 week ago


Leeds, Leeds, United Kingdom Leeds City Council Full time

About the Role:

As a DV Support Worker, you will be a vital part of our team providing support and guidance to individuals affected by domestic violence and abuse. You will be the first point of contact for many callers, offering a reassuring and non-judgmental listening ear.

Key Responsibilities:

  • Provide emotional support and guidance to callers via our helpline
  • Assess caller needs and provide relevant information and resources
  • Work collaboratively with other teams to ensure a comprehensive support service
  • Participate in training and development opportunities to enhance skills and knowledge

Requirements:

  • Understanding of domestic violence and abuse
  • Ability to work in a fast-paced, stressful environment
  • Commitment to diversity and inclusion
  • Excellent communication and interpersonal skills

What We Offer:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • The chance to make a real difference in the lives of others

About Us:

Leeds City Council is committed to providing a comprehensive support service for individuals affected by domestic violence and abuse. We are a diverse and inclusive organization, and we welcome applications from all sections of the community.


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