Service Delivery Manager
2 weeks ago
About the Role
This challenging and rewarding role will see you working closely with the Registered Care Manager to support our customers and carers within the local community. You will be responsible for ensuring that customers receive the highest standards of care through effective allocation of staff and completing direct observations and supervisions on time.
You will also play a key part in maintaining carer numbers by actively recruiting new team members and guiding them through the recruitment process. This includes reassessing customers to ensure care plans are reflective of customer's needs and condition, as well as seeking out new business opportunities to drive commercial growth.
Your Key Responsibilities:
- Support the Branch Care Manager by providing care and support to our customers and carers within the local community.
- Ensure that customers receive the highest standards or care and support through effective allocation of staff.
- Complete direct observations and supervisions for your care teams within the correct timescales.
- Maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
- Reassess customers to ensure care plans are reflective of customer's needs and condition.
- Seek out new business opportunities to drive commercial growth.
- Ensure that the highest levels of customer service are always provided.
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