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IT Support Specialist

2 months ago

Leeming Bar, North Yorkshire, United Kingdom Pardoe Wray Full time
Job Title: Senior IT Technician

Job Summary:
The Senior IT Technician is a key member of the Pardoe Wray team, responsible for delivering exceptional technical services to internal staff. This role involves both proactive and reactive support measures to ensure reliable technical assistance, with a focus on managing and optimizing Office 365 for seamless organizational integration.

Key Responsibilities:

  • Provide dependable technical support through hands-on implementation of effective solutions.
  • Manage and optimize Office 365, ensuring its seamless integration and utilization across the organization.
  • Lead critical projects to enhance the company's internal systems, leveraging Office 365 capabilities.
  • Collaborate with technical personnel to provide superior and resilient IT services.

Requirements and Qualifications:

  • Extensive expertise in Office 365 administration and security, with a solid technical background.
  • Proficient in the Office 365 application suite, including Azure, Intune, and Power Apps, and End-User Computing.
  • Effective communication skills for engaging with IT users and suppliers, catering to various technical understanding levels.
  • Strong organizational skills for managing daily tasks and project responsibilities.
  • Commitment to continuous learning, embracing new technologies, and refining existing skills.
  • Exceptional verbal and written communication skills, including a professional telephone manner.
  • Flexibility to adapt and work outside regular hours when necessary.
  • Stay updated with current IT trends and advancements to maintain industry awareness.

Desired Attributes:

  • Proficient in Office 365, with a thorough understanding of its suite of applications and End-User Computing.
  • Effective at managing day-to-day tasks while handling major projects and end-user improvements.
  • Committed to continuous learning and advancement in IT skills.
  • Ensures timely and high-quality IT support to meet business needs.
  • Demonstrates exceptional communication skills, both verbal and written.
  • Adaptable to flexible work hours when required.
  • Maintains awareness of current IT technology developments and trends.