Retail Operations Manager
3 days ago
About the Role
We are seeking a highly motivated and experienced Retail Team Leader to join our team at the National Trust. As a key member of our retail operations, you will be responsible for supporting the day-to-day management of our property retail operation, ensuring it is commercially successful and consistently exceeds our visitors' expectations.
Key Responsibilities
- Monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.
- Supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.
- Support the development and implementation of retail strategies to drive sales growth and improve customer experience.
What We Offer
- A competitive salary of £23,100 per annum.
- A comprehensive benefits package, including a substantial pension scheme, free entry to National Trust places, and a range of other perks.
- Opportunities for career development and progression within the National Trust.
Requirements
- Able to demonstrate strong customer service ethos and experience of working in a retail environment, including selling and merchandising skills.
- Strong people skills enabling good relationships and knowledge of retail best practice, including selling and merchandising skills and effective space management.
About Us
The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels they belong. We welcome and value difference and are proud to be an equal opportunities employer.
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