Fitness Experience Specialist

1 week ago


Northampton, United Kingdom Virgin Active Full time

About Us

Virgin Active is a wellness-focused organization dedicated to enhancing people's lives through leisure and relaxation. Our team strives to deliver an exceptional experience across all our clubs, embodying Virgin Active values and maintaining the highest brand standards in every aspect of our work.

We are seeking an exceptional Sales Membership Consultant to join our club teams, providing elite service to our members and visiting prospects alike. As a key member of our team, you will be responsible for delivering an outstanding customer experience, driving sales growth, and promoting our unique membership offerings.

The Role

  • Member Experience Ambassador: Act as the primary point of contact for members, ensuring their experience is elevated at every touchpoint, addressing inquiries, and upholding meticulous standards of administration and support.
  • Club Presence and Ambiance: Create a warm, inviting atmosphere throughout the club by acting as Front of House and conducting new Member visits.
  • Tailored Membership Solutions: Take ownership of membership targets, striving for excellence in sales, retention, and growth each month, while tailoring membership offerings to meet individual needs and expanding corporate memberships locally.
  • Revenue Growth and Retention: Ensure that all activity targets are met to achieve desired net growth and consistently provide exceptional customer service to all members, prospects, and colleagues.
  • Exercise Experience and Product Guidance: Provide advice on activities related to Exercise Experience and products offered by Virgin Active.
  • Duty Shift and Flexibility: Demonstrate flexibility and dedication to the business needs, taking on Duty Shift responsibilities as needed, and leading by example in all aspects of club management.

Your Benefits

  • £30,000 annual salary, plus uncapped commission.
  • 30 days (including bank holidays) annual leave – we encourage you to take them.
  • Access to The Peoples Pension, with our contributions at 3%.
  • Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and Club V benefits.
  • Discounts across Virgin Active, including guest passes and 50% off PT sessions.
  • Membership in Virgin Family, offering discounts and benefits across Virgin Group, including Virgin Atlantic, Virgin Holidays, and Virgin Media/O2.
  • 20% off food and drink at KAUAI branches located in clubs.
  • Access to Salary Finance for loans and savings plans, as well as personal finance expertise.
  • Four free counselling sessions through our BUPA employer assistance programme.
  • Complimentary corporate letting services with Dexters, eliminating tenant charges.
  • ePoints, offering online discounts to retailers.
  • Discounts on Academy courses, trained by top instructors.


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