Phone Shop Manager

1 month ago


Ayr, South Ayrshire, United Kingdom Tesco Full time

About the Role

As a Phone Shop Manager at Tesco, you will be responsible for leading and motivating your team to deliver exceptional customer service and sales results. You will work closely with your team to ensure that customers receive unbeatable value and a great shopping experience.

Your Key Responsibilities

  • Listen to customer feedback and act on it in a timely manner to improve the shopping experience.
  • Deliver a great shopping trip for customers every day by ensuring your team is working effectively.
  • Engage your team to deliver the best availability for customers throughout the day.
  • Encourage your team to be passionate about our products and ensure they are presented well.
  • Lead the service culture in your department and role model helpful and friendly service behaviors.
  • Actively control costs and deliver budgets, leading your team to minimize waste and complete waste routines accurately.
  • Work with the business to grow sales and implement scheduled range and merchandising activities.
  • Engage your team to participate in local community strategies.

What You Need

  • Ensure your team is trained and confident to approach customers and give them unbeatable value.
  • Work closely with your team, Area Manager, and management team to coach on what good looks like for the Phone Shop.
  • Celebrate success with your team and have pride in their achievements.

Behavioural Skills

  • Interacting with People: Establish relationships and maintain contacts with people from diverse backgrounds.
  • Customer Focus: Understand customer needs and keep them in mind when taking actions or making decisions.
  • Decision Making: Make decisions at the right time, considering the situation, priorities, constraints, and available information.
  • Teamwork: Work cooperatively with others to achieve a common goal.

What's in it for You

We offer excellent benefits that make Tesco a great place to work, including:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months.
  • Flexible working from day one.
  • 10% off and 15% at pay day weekends.
  • Access to free wellbeing services.
  • Exclusive colleague deals on handsets and sims.
  • Life cover of five times your pay and an award-winning pension.
  • Benefits to suit you, choose what you use.
  • Uniform provided and policies to support you for all of life's moments.

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