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HRIS Technical Support Specialist

2 months ago

Bury, Borough of Bury, United Kingdom Neo People Management Full time
About the Role

We are seeking a skilled HR Systems & Technical Support Manager to join our dynamic team at Neo People Management. This role will involve the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.

Key Responsibilities
  • System Management: Collaborate with a team to configure and maintain the iTrent environment to meet the needs of schools and multi academy trusts.
  • Project Management: Coordinate internal and external resources to configure, test, and deploy HRIS functionality to meet the needs of clients.
  • Collaboration: Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
  • Customer Care: Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
  • Communication: Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
  • System Performance: Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
  • Administration: Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
  • Quality & Training: Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
Requirements
  • Proven experience in a fast-paced environment with excellent customer service and communication skills.
  • Basic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable).
  • Experience producing Management Information reports and understanding Data Protection and GDPR principles.
What We Offer
  • Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
  • Hybrid or remote working across the country.
  • Learning & Development.
  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.