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Service Coordinator
2 months ago
Alarm Communications Limited is seeking a highly skilled and experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our services and providing exceptional customer experience.
Key Responsibilities:- Manage customer information and maintain accurate records in our cloud-based ERP system.
- Monitor service agreements and ensure timely completion of visits as per contract.
- Coordinate with engineers to schedule visits, collect parts, and complete paperwork.
- Communicate with customers regarding scheduled visits and provide updates on service status.
- Review engineer paperwork, identify areas for improvement, and escalate urgent issues to management.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Build strong relationships with customers, suppliers, and colleagues through effective communication and collaboration.
- Process purchase orders, works orders, and expenses for the engineering team.
- Issue service records, certificates, and invoices to customers.
- Proven customer support experience with a strong focus on customer satisfaction.
- Excellent phone handling skills, active listening, and problem-solving abilities.
- Familiarity with Windows software systems and practices.
- Customer-oriented with the ability to adapt to different personalities and situations.
- Excellent communication and presentation skills with attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Competitive basic salary up to £25,000 per annum, subject to experience.
- Company performance-related bonus.
- Pension scheme.
- Life assurance 4x salary.
- 22 days paid holidays plus bank holidays.
- Additional day holiday for each full year of completed service (up to 25 days).
- Paid candidate referral scheme up to £1,000 per referral, unlimited referrals.
- Mental health and well-being scheme.
- Employee recognition scheme.
- Development and progression opportunities.
Alarm Communications Limited is an equal opportunities employer and welcomes applications from diverse candidates. We strive to create a diverse and inclusive environment that encourages all employees to be themselves. If you require any reasonable adjustments to participate in the recruitment process, please inform us.
