Chief Operations Officer

1 month ago


Bedford, Bedford, United Kingdom Wells & Co Full time

Operations Manager Opportunity


We're committed to delivering exceptional experiences at the heart of our community.


As a creative and energetic Operations Manager, you'll lead our teams to continued success.


Reporting to the Operations Director, your key focus areas will be:



  • Driving revenue and guest satisfaction
  • Setting the brand strategy in all elements of the business
  • Leading high-performing teams to deliver exceptional results

Through ongoing financial KPI review and collaboration with the marketing team, you'll take ownership for the profitability of all sites.


Key requirements include:



  • Proven track record in managing and leading diverse teams
  • Experience in overseeing multiple premium sites within hospitality or retail
  • Exceptional commercial acumen and industry trend awareness
  • Previous success in enhancing and driving guest satisfaction through service standards strategy and delivery
  • Obsession with financial performance and ability to implement cost control measures
  • Comprehensive staff training and accountability on alcohol laws, H&S regulations, and food safety
  • Outstanding leadership skills and a hands-on managerial presence
  • High attention to detail and exceptional organisational ability

In return, you'll receive:



  • Competitive salary £65-75k + bonus
  • £7,200 Company car allowance
  • 25 days holiday + bank hols
  • Pension & private healthcare
  • Dining and drinking discount
  • Excellent development opportunities


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