IT Support Specialist
1 day ago
About the Role
We are seeking an experienced IT Support Specialist to join our team at Innovate Recruitment Ltd. In this role, you will be responsible for managing technical support requests and ensuring seamless operation of IT services for business users.
Key Responsibilities
- Serve as the first point of contact for IT support through the Service Desk, managing and resolving incidents and requests logged via service management tools.
- Adhere to established IT Service Management processes and advise users on how to interact effectively with the Service Desk.
- Provide on-site support where required and ensure compliance with IT security policies and procedures.
- Assist with software licensing management and preparation of IT operational reports as needed.
- Utilise device configuration management tools, such as SCCM, for software deployment and provisioning of end-user devices.
- Contribute to continuous improvement initiatives for IT services and processes.
Secondary Responsibilities
- Work collaboratively with senior IT team members to improve tools, processes, and user engagement.
- Support root cause analysis and resolution of recurring technical problems.
- Assist with IT projects, including hardware refreshes, provisioning, and user training on IT systems and solutions.
Salary and Benefits
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience. We offer a range of benefits, including professional development opportunities and a competitive pension scheme.
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