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Client Consultant

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time

About the Role

We are seeking a skilled Client Consultant to join our team at Selfridges. As a Client Consultant, you will be an essential part of a team that delivers exceptional customer experiences.

Key Responsibilities

  • Create memorable experiences for our customers by understanding their needs and preferences.
  • Build and maintain strong relationships with clients through personalized updates and proactive client development.
  • Work collaboratively with the team to provide seamless connections to the rest of the store, including our Brand Partners.
  • Manage customer feedback and use it to continually raise the bar for service, sales, and retail standards.
  • Stay ahead of the latest trends by expanding your knowledge of products and competitors.

About You

  • You are a great communicator with excellent interpersonal skills.
  • You are a sales and service expert with a passion for delivering exceptional customer experiences.
  • You are well-informed and knowledgeable about our products and services.
  • You are connected and understand the importance of building relationships across the shop floor.
  • You are curious and seek opportunities to stay ahead of the latest trends and expand your product knowledge.
  • You are tech-savvy and understand the importance of using clienteling tools to manage your client book.
  • You are a proud shopkeeper who understands the importance of maintaining a clean and tidy environment.

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.