Senior Operations Manager

3 days ago


Windsor, Windsor and Maidenhead, United Kingdom BLACKSTAR MGMT Full time
Job Title: Senior Operations Manager

About the Role:
We are seeking an experienced and dynamic Senior Operations Manager to join our team at Blackstar Mgmt. As a key member of our management team, you will be responsible for overseeing the daily operations of our fast food outlet, ensuring seamless service delivery, and driving business growth.

Key Responsibilities:
* Establish methods to meet work schedules and requisition food and kitchen supplies as needed* Supervise and coordinate activities of staff who prepare and portion food, maintaining high standards of quality and safety* Train staff in job duties, sanitation, and safety procedures, ensuring they have the skills and knowledge to excel in their roles* Estimate ingredient and supplies required for meal preparation, ensuring optimal stock levels and minimizing waste* Hire food service staff, managing recruitment and onboarding processes to ensure seamless integration into the team* Ensure that food and service meet quality control standards, addressing any issues promptly and effectively* Prepare budget and cost estimates, analyzing data to inform business decisions and drive growth* Address customers' complaints or concerns, providing exceptional customer service and resolving issues efficiently* Maintain records of stock, repairs, sales, and wastage, tracking key performance indicators and identifying areas for improvement* Prepare and submit reports, presenting findings and recommendations to senior management* Must have knowledge of the establishment's culinary genres, staying up-to-date with trends and innovations* Establish work schedules, balancing staffing needs with business requirements and employee availability

Requirements:
* 1-2 years of experience in a fast-paced restaurant or food service environment* Strong leadership and communication skills, with the ability to motivate and manage teams effectively* Excellent problem-solving and analytical skills, with the ability to interpret data and make informed decisions* Ability to work under pressure, meeting deadlines and delivering results in a fast-paced environment* Physical stamina to stand for extended periods, lift heavy objects, and perform repetitive tasks* Availability to work flexible hours, including evenings and weekends* Salary: $45,000 - $60,000 per year

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