Client Care Professional

2 weeks ago


Glasgow, Glasgow City, United Kingdom Barclays Full time
Job Opportunity

Company Background: Barclays is a global leader in financial services, serving individuals, businesses, and institutions worldwide.

Remuneration: The estimated annual remuneration for this role is £32,000 - £45,000, dependent on experience and qualifications.

Job Description: As a Client Care Professional, you will be responsible for delivering exceptional customer service and resolving complex customer needs. You will work closely with cross-functional teams to drive process improvements, identify opportunities for growth, and stay up-to-date with industry trends and regulatory requirements.

Key Responsibilities:

  • Provide tailored solutions to customer needs, leveraging knowledge of products and services to enhance customer experiences.
  • Analyze customer feedback and sentiment to identify areas for improvement, developing actionable recommendations to inform business decisions.
  • Collaborate with internal stakeholders to develop and implement effective solutions to customer pain points, driving business growth and improving customer satisfaction.
  • Stay current with industry trends and regulatory requirements, applying knowledge to enhance customer experiences and drive business growth.

Requirements:

  • Possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Demonstrate analytical and problem-solving skills, with the ability to think critically and creatively.
  • Have a proven track record of delivering results in a fast-paced environment, with a focus on customer satisfaction and business growth.


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