Hotel Operations Manager
1 month ago
This is an exciting opportunity to lead a small team in a hotel where the focus is on delivering exceptional customer service.
The hotel is situated in a stunning location and offers a range of amenities to its guests, including bed and breakfast and evening meals.
As a General Manager, you will be responsible for managing the day-to-day operations of the hotel, including housekeeping, front desk, food and beverage, and maintenance.
You will also be responsible for meeting and greeting customers, dealing with complaints and compliments, and ensuring that guests have a positive experience.
Recruit Cumbria is looking for a candidate with previous hotel management experience or deputy looking to step up, who has a hands-on management style and is passionate about customer service.
The successful candidate will be responsible for recruiting, training, and motivating staff, as well as planning work schedules and overseeing fire safety, building security, and site maintenance.
The hotel offers a competitive salary, permanent staff position, 28 days holidays per year, and statutory pension.
To apply for this role, you must have the legal right to live and work in the UK.
Key Responsibilities:- Manage a small team of up to 12 staff.
- Manage housekeeping, front desk, food and beverage, and maintenance.
- Meet and greet customers, deal with complaints and compliments, and ensure guests have a positive experience.
- Recruit, train, and motivate staff, and plan work schedules.
- Oversee fire safety, building security, and site maintenance.
- Previous hotel management experience or deputy looking to step up.
- Hands-on management style.
- Passionate about customer service.
- Competitive salary.
- Permanent staff position.
- 28 days holidays per year.
- Statutory pension.
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