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Service Advisor
2 months ago
Job Title: Service Advisor
Location:
Salary:
Job Type: Full Time and Permanent
About the Role:
The Service Advisor will be responsible for providing exceptional customer service and ownership throughout the customer's experience. They will work closely with the workshop to guarantee a high standard of communication for the customer and contribute to the achievement of productivity and customer satisfaction targets.
Key Responsibilities:
- Customer Service: Provide exceptional levels of customer service and ownership throughout the customer's experience.
- Workshop Communication: Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Productivity and Customer Satisfaction: Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Customer Inquiries: Handle customer inquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Work Authorization: Confidently establish an understanding agreement with the customer of the work to be carried out.
- Service Department Loading: Accurately maintain the service department loading system in line with workshop capacity.
- Handover and Administration: Manage the handover and administration and explain the work carried out on the vehicle ensuring customers' full understanding and authorisation.
- Manufacturer Requirements: Understand and adhere to manufacturer service requirements.
- Safe Working Practices: Maintain safe working practices and abide by the high standards of the business.
- Additional Responsibilities: Take on additional responsibilities as required by the business.
Requirements:
- Full UK Driving Licence: Full UK driving licence.
- Organisation: Organised.
- Appearance: Smart appearance.
- Confidence: Confident.
- Teamwork: Ability to excel in a team-based environment and achieve common goals.
- Experience: Previous experience as a Service Advisor in the Automotive sector.
Benefits:
- Holiday: 25 days holiday + bank holidays.
- Bonus: Bonus / Commission.
- Pension: Pension Scheme.
- Eye Tests: Free Eye Tests.
- Childcare: Childcare Vouchers.
- Referral: Referral Scheme.
