Product Lifecycle Advocate
4 days ago
In this critical role, you will:
- Oversee the lifecycle of supported equipment through alignment with the Business Unit, from pre-production to end-of-service phases.
- Collaborate with product management, engineering, operations, and other departments to develop new products and execute beta plans.
- Collect feedback from global and regional teams and provide insights to business units, product line managers, CFT, and strive to improve internal processes.
- Establish monthly installation failures for all new installations in a quality forum and lead activities to address those failures with quality, production, and engineering.
- Investigate and consolidate information for reporting on customer visits, training sessions, field problems, and equipment problems.
Requirements
To be successful in this role, you must have:
- A Bachelor's degree in Engineering or a related field.
- 5+ years' experience in Product Support or Product Management, preferably with a focus on electro-mechanical equipment.
Preferred Qualifications
It would be beneficial if you have:
- Proficiency in technical writing and documentation of technical trades.
- Proficiency in presentation skills to deliver technical training and/or presentations.
- Experience with Oracle, Salesforce, and/or Agile.
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