Product Lifecycle Advocate

4 days ago


Nottingham, Nottingham, United Kingdom Stratasys Full time
Responsibilities
In this critical role, you will:
  • Oversee the lifecycle of supported equipment through alignment with the Business Unit, from pre-production to end-of-service phases.
  • Collaborate with product management, engineering, operations, and other departments to develop new products and execute beta plans.
  • Collect feedback from global and regional teams and provide insights to business units, product line managers, CFT, and strive to improve internal processes.
  • Establish monthly installation failures for all new installations in a quality forum and lead activities to address those failures with quality, production, and engineering.
  • Investigate and consolidate information for reporting on customer visits, training sessions, field problems, and equipment problems.

Requirements
To be successful in this role, you must have:
  • A Bachelor's degree in Engineering or a related field.
  • 5+ years' experience in Product Support or Product Management, preferably with a focus on electro-mechanical equipment.

Preferred Qualifications
It would be beneficial if you have:
  • Proficiency in technical writing and documentation of technical trades.
  • Proficiency in presentation skills to deliver technical training and/or presentations.
  • Experience with Oracle, Salesforce, and/or Agile.


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