Housing Support Specialist

4 days ago


Uxbridge, United Kingdom Reed Full time
{"title": "Housing and Support Assistant", "description": "Job Summary

We are seeking a dedicated and professional Housing and Support Assistant to join our team in the Uxbridge area. As a key member of our team, you will provide high-quality housing and support to our residents, ensuring a safe and welcoming environment.

Key Responsibilities
  • Provide exceptional customer service and respond to resident queries and concerns.
  • Perform reception duties, including telephone switchboard service, sorting post, and processing payments.
  • Conduct regular patrols and carry out wellbeing and facilities checks.
  • Welcome new residents, explain paperwork, and ensure understanding of policies and procedures.
  • Process rental payments and assist with housing management tasks to maximise occupancy and minimise voids.
  • Record maintenance issues and liaise with emergency services as necessary.
Requirements
  • Good working knowledge of equality and diversity.
  • Experience in a customer-facing environment that requires problem-solving and a positive approach.
  • Excellent communication and interpersonal skills.
  • Good organisational skills combined with proficient IT skills.
  • Ability to work both independently and as part of a team.
  • Willingness to work a shift pattern including evenings and weekends.
Benefits
  • 25 days annual leave plus public holidays (pro-rata for part-time).
  • Free use of health and fitness facilities.
  • Staff discount in restaurants.
  • Auto-enrolled into the workplace pension scheme with Salary Exchange contributions.
", "lang_code": "en"}

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