Senior Pensions Administrator
1 month ago
We are seeking an experienced Senior Pensions Administrator to join our team at Royal Mail. As a key member of our pensions team, you will play a crucial role in ensuring the integrity of our pension schemes and providing accurate and timely benefits information to our members.
Key Responsibilities- Support the Team Leader in planning workloads and ensuring accurate and timely provision of pensions data.
- Provide technical guidance on plan rules and statutory obligations.
- Be responsible for resolving complex cases and coaching the team to help them do so in future.
- Identify, champion, and drive changes to improve the member experience.
- Be an escalation point for member queries and complaints relevant to the function.
- Ensure compliance with business processes.
- Coach administrators to address any errors and prevent future ones.
- Ensure safe systems of work.
We are looking for an experienced and professionally qualified pensions practitioner who can hit the ground running. You will have a strong understanding of UK Pensions and be able to tell us about your previous experience in delivering professional, member-focussed services for DB or DC pension schemes. You will also be:
- A strong verbal and written communicator.
- Someone with strong numeracy skills.
- Skilled at planning and organisation with experience delivering member-focused services to demanding timelines within a commercial framework.
- A champion of service improvement tools and techniques who is comfortable challenging the status quo to improve services.
- Comfortable coaching and mentoring.
- Qualified in professional pensions (e.g. Certificate or Diploma in Pension Administration, PMI Award in Pensions Essentials' QPA etc).
We offer a competitive salary, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service, and a company pension scheme with highly competitive contribution rates. You will also have the opportunity to develop your skills and take on new challenges across the wider team.
We are a supportive and generous company with a strong commitment to inclusion and diversity. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
Please note that this advert may close early if the appropriate number of applications has been reached.
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