Executive Chef

4 weeks ago

Ashford, United Kingdom Gate Gourmet Full time
Job Summary

The Customer Dedicated Executive Chef role is a key position within Gategroup, dedicated to a strategic airline partner for the development of new menus and culinary concepts for the UK&I and U.S.A. markets. This role requires a deep understanding of global cuisines and the ability to align with the client's brand values, food vision, and corporate identity.

Main Responsibilities
  • Develop and deliver world-class menu development and production services to the strategic customer, reflecting their signature culinary style and requirements.
  • Collaborate closely with the Commercial Account Team to ensure a high level of customer experience and maintain a strong partnership with the airline.
  • Engage with the customer to understand their needs and meet customer requirements, ensuring consistent quality in service.
  • Assist the customer in developing food philosophies and standards, ensuring Gategroup has the capability to deliver consistently against the customer's culinary standards.
  • Build relationships with Division Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables.
  • Partner with the Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production and ensure menus are consistently executable in-flight.
  • Act as the point of contact for the customer regarding menus, food, and kitchen service requirements.
  • Ensure new specifications, recipes, and photos are properly documented and delivered for pricing analysis and menu cycle changes.
  • Monitor customer feedback and take corrective actions in a timely manner, documenting the same via menu grids, recipes, specifications, and photos.
  • Travel to designated units to inspect, audit, train, and make recommendations for improvements.
  • Lead the preparation of all culinary aspects of the food presentations to the customer, including food presentation, messaging, ingredients, and physical appearance of the local kitchen.
  • Participate as a member of the account management team, contributing to winning, retaining, and building the business.
  • Deliver customer expectations, business objectives, and targets to optimize company resources.
  • Conduct quality assurance checks and make immediate changes as necessary.
  • Participate in menu cycle changes and start-ups for the customer.
  • Contribute to menu presentations, tenders, and workshops in the UK&I and USA as required.
  • Optimize manpower, product, and equipment levels for efficiency through dish and menu design.
  • Resolve operational issues promptly and cost-effectively.
  • Ensure recipes are compliant with legislative requirements, including Food Safety, Health and Safety, Security, and Environmental controls.
  • Implement innovations and support continuous improvement within the department and across the business.
  • Manage related administrative work efficiently.
Qualifications and Experience

The ideal candidate will have:

  • Certification/Degree/Diploma from a recognized post-secondary culinary institution.
  • Management/Leadership & Sustainability & Corporate responsibility qualification an advantage.

Extensive experience as an Executive Chef, ideally with previous experience in a similar role. Experience in a menu design/planning role is essential. Experience in an In-flight catering or a high-volume food service environment preferable. Extensive experience in managing a large-scale food manufacturing department and associated teams. Previous experience of managing budgets, financial and performance-related KPIs/targets.

Skills and Knowledge

The successful candidate will possess:

  • Understanding of large-scale production and assembly essential.
  • Lean Management Skills.
  • Effective verbal and written communication skills in English.
  • Ability to flex presentation/communication styles to different target audiences.
  • Excellent interpersonal skills with the ability to adapt approach and behaviors to engage and build rapport with various stakeholders.
  • Ability to lead and work as part of a team driving engagement and productivity.
  • Innovative and proactive thinker with a Customer Focused approach.
  • Demonstrable experience of managing through KPIs.
  • Computer literate and proficient in MS Office (Word/Excel/Powerpoint).
  • Financial Budgetary skills and demonstrable experience.

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