Deputy General Manager

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time
About TFP Fertility

TFP Fertility is a leading fertility service provider in Europe, operating IVF clinics and egg/sperm freezing banks in the UK, Poland, and Netherlands. We are committed to providing patients with a memorable best-in-class fertility journey that leads to the best outcome – starting a family.

The Role

We are seeking a highly skilled Deputy General Manager to support our Thames Valley Fertility and Boston Place Fertility clinics in achieving their commercial, operational, and strategic goals. The successful candidate will focus on improving patient satisfaction, increasing Google review scores, and driving business development to grow market share.

Key Responsibilities
  • Patient Retention and Referrals: Enhance satisfaction metrics and integrate technology to streamline processes, identifying and implementing solutions to improve operational workflows and the patient journey.
  • Performance Monitoring and Reporting: Regularly report on key performance indicators to senior leadership, ensuring data-driven decisions align with business objectives.
  • Leadership and Team Management: Lead recruitment efforts, manage performance improvement plans, and ensure alignment with company values and strategic objectives.
  • Resource Allocation and Workforce Planning: Optimize resource allocation and workforce planning to ensure staffing levels align with clinic demands, maintaining high standards of patient care.
  • Strategic Planning and Collaboration: Collaborate with the General Manager in developing and executing strategic plans across the clinics.
  • Continuous Improvement: Lead continuous improvement projects to enhance operational efficiency, reduce costs, and improve patient outcomes.
  • Change Management: Drive change management initiatives across both clinics, ensuring smooth transitions during operational changes, technology implementations, and strategic shifts.
  • Cost Control and Compliance: Support cost control, stock management, and cost rationalization across the clinics, working with Group Procurement.
  • Standardization and Best Practices: Standardize procedures and policies across both clinics to ensure a consistent patient experience and operational excellence.
  • Business Growth and Patient Conversion: Drive business growth and patient conversion rates, resolving complaints effectively while maintaining high levels of patient satisfaction.
  • Leadership Development: Lead collaboration with senior managers to build and continuously develop a high-performing management team, driving long-term business success.
Requirements
  • Education: Good standard of general education, degree level preferred.
  • Experience: Proactive manager capable of assessing and costing new business opportunities, knowledge of marketing strategies, and previous experience in senior management roles.
  • Skills: People management, development, and the ability to drive and engage your team, contract negotiation skills, and ability to interpret financial statements and improve business profitability.
  • Personal Qualities: Flexibility, self-motivation, a natural team player with a high level of resilience.
Location and Benefits

Location: TFP Thames Valley Fertility - Maidenhead and TFP Boston Place - London, Marylebone.

Salary: Competitive (Depending on experience).

Working Hours: 37.5 hours per week.

Pension: Dual contribution pension scheme.

Holiday Entitlement: 27 Days + Bank holidays.

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