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Administrative Support Specialist

2 months ago

Deeside, Flintshire, United Kingdom GP Practice in Wales Full time

About Our Practice

We are a well-established, friendly, and forward-thinking GP Practice in Wales, committed to delivering high-quality care and the continued development of our practice team. We are open-minded, organized, yet flexible, and a welcoming practice team able to adapt to changes and improvements. We are actively involved in our local cluster and serve a population of around 8,700 patients.

Job Summary

The purpose of this role is to provide first-class secretarial support to our GP Practice and deliver excellent levels of administration and customer service. Responding to requests from clinicians, external services, and other team members, you will complete a wide variety of tasks.

Main Duties and Responsibilities

  • Workflow administration for all clinical correspondence
  • Referrals via clinical systems and WCCG
  • Effective READ coding
  • Notes summarizing
  • Completing Subject Access Requests (SARS)
  • Completing Private Requests

Person Specification

Experience

  • Working in a customer service environment, both face-to-face and telephone
  • Working with the public
  • Working in a busy office environment
  • Working under pressure

Desirable

  • Working in general practice
  • Referrals
  • Workflow administration for clinical correspondence
  • Maintaining and monitoring GP Practice appointments system

Additional Criteria

  • Communication
  • Team working
  • Customer service
  • Resilience
  • Empathy
  • Strong IT skills
  • Initiative
  • Willingness to learn

Qualifications

  • Knowledge of the healthcare sector

What We Offer

We offer a supportive and dynamic work environment, opportunities for professional development, and a competitive salary package.