Customer Experience Lead

3 weeks ago


Sidmouth, Devon, United Kingdom Timpson Ltd Full time
About Timpson Ltd

Timpson Ltd is a leading service-based retail company, dedicated to providing exceptional customer experiences. With a diverse range of services, including key cutting, watch and mobile phone repairs, engraving, shoe repairs, photo processing, dry cleaning, and more, we cater to the needs of our customers in various locations across the UK.

Salary and Benefits

As a Retail Shop Manager, you can expect a competitive salary of £23,920 per annum, plus opportunities to earn uncapped weekly bonuses. In addition, you'll enjoy a range of benefits, including free holiday homes, paid time off for special occasions, annual salary reviews, and regular social events.

Key Responsibilities
  1. Manage store operations, ensuring seamless customer experiences and efficient service delivery
  2. Develop and maintain strong relationships with customers, colleagues, and suppliers
  3. Collaborate with the team to achieve sales targets and improve customer satisfaction
  4. Stay up-to-date with industry trends, best practices, and product knowledge to provide expert advice to customers
What We Offer
  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A comprehensive induction program to help you get started
  • The flexibility to balance work and personal life
  • The chance to grow and develop your career within a dynamic and innovative company


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