Tech Support Specialist
1 week ago
Founded in 2018, LDMS is a Fintech company focused on digital lending software. We are part of the LC Financial Holdings group, a 3-pillar organisation with over 950 employees across Europe.
We have an impressive track record of providing world-class credit expertise spanning over 20 years. Our goal is to be the leader in the digital lending software market, growing at 18% per year and set to reach $27 billion by 2028.
The RoleAs a Tech Support Specialist, you will play a key role in assisting multi-disciplined teams to deliver and support world-class financial software for LDMS partners and clients.
You will report directly to the Service Delivery Manager and gain a sound understanding of our business, systems, and products. Your focus will be on supporting customers by responding to service tickets, identifying customer needs and issues, and providing clear documentation.
Key Responsibilities- Be the first point of contact for clients experiencing technical difficulties.
- Analyse tickets to identify and resolve root causes of problems.
- Evaluate tickets against SLAs and ensure timely resolution.
- Collaborate with product owners/engineers to complete and close tickets.
- Become a product expert to create training documents and materials.
- Analyse support tickets to identify frequently asked questions and create help sheets.
- Develop strong working relationships with clients and third parties.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong working relationships.
- Exceptional customer service.
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