Tech Support Specialist

1 week ago


Cardiff, Cardiff, United Kingdom LDMS Full time
About Us

Founded in 2018, LDMS is a Fintech company focused on digital lending software. We are part of the LC Financial Holdings group, a 3-pillar organisation with over 950 employees across Europe.

We have an impressive track record of providing world-class credit expertise spanning over 20 years. Our goal is to be the leader in the digital lending software market, growing at 18% per year and set to reach $27 billion by 2028.

The Role

As a Tech Support Specialist, you will play a key role in assisting multi-disciplined teams to deliver and support world-class financial software for LDMS partners and clients.

You will report directly to the Service Delivery Manager and gain a sound understanding of our business, systems, and products. Your focus will be on supporting customers by responding to service tickets, identifying customer needs and issues, and providing clear documentation.

Key Responsibilities
  • Be the first point of contact for clients experiencing technical difficulties.
  • Analyse tickets to identify and resolve root causes of problems.
  • Evaluate tickets against SLAs and ensure timely resolution.
  • Collaborate with product owners/engineers to complete and close tickets.
  • Become a product expert to create training documents and materials.
  • Analyse support tickets to identify frequently asked questions and create help sheets.
  • Develop strong working relationships with clients and third parties.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain strong working relationships.
  • Exceptional customer service.


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    At Tetra Tech, we are seeking a highly skilled Asbestos Analysis Specialist to join our team. Based in Cardiff, this role offers an exciting opportunity to work on complex projects worldwide.Salary: £55,000 - £65,000 per annumAbout the RoleThis is an exceptional opportunity for a qualified Asbestos Consultant to take their career to the next level. We are...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    We are seeking a highly skilled Geotechnical Specialist to join our team in Cardiff. As part of Tetra Tech's expanding national geo-environmental resource, this is an excellent opportunity for an ambitious individual to contribute to the design, procurement, supervision and management of geotechnical and geo-environmental ground investigations.The team...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    We are seeking a Health and Safety Coordinator to join Tetra Tech, a leading global provider of consulting and engineering services. The successful candidate will support the SSHEQ Business Partner in delivering services to internal customers, contributing to the achievement of standards and accreditations, and conducting accident, incident, and near-miss...


  • Cardiff, Cardiff, United Kingdom Tech Domain Full time

    We are seeking an onsite IT & Network Support Engineer/Technician to support casual freelancing type tasks in your area. You will be paid either on an hourly or daily/half-day basis for your services. Tickets will be dispatched with respect to your location, and you may support them as per your availability (weekdays, weekends).Responsibilities:Provide L1 &...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    We are seeking an experienced Ground Investigation Specialist to provide ground investigation and geo-environmental consultancy services for a range of private and public sector clients. The successful candidate will have a degree in geology, engineering geology or a relevant environmental science discipline, and experience of ground investigation, including...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our team as a Tech Support Engineer. This is a full-time position, and the ideal candidate will have previous experience in a technical support role.


  • Cardiff, Cardiff, United Kingdom Nuyew Tech Academy Full time

    Cloud Engineer Career Pathway OverviewNuyew Tech Academy offers a structured training program designed to cultivate your talent and propel you towards exciting opportunities in cloud engineering.The comprehensive program includes:Comprehensive Training: Rigorous training provided by CompTIA, a leading IT certification provider, specialising in cloud...


  • Cardiff, Cardiff, United Kingdom Nuyew Tech Academy Full time

    About Nuyew Tech AcademyNuyew Tech Academy is a leading provider of training programs for aspiring tech professionals. Our academy specialises in equipping students with the tools, skills and support needed to launch successful careers in web development.At our academy, we offer a structured training program designed to cultivate talent and propel...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe have an exciting opportunity for a Child Welfare Specialist to support our established and growing digital CYP service. The successful candidate will work directly with children and young people across England or Wales, providing safe, high-quality support through the online delivery of the CYP Recovery Toolkit.Key ResponsibilitiesHolding an...


  • Cardiff, Cardiff, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is a leading provider of education support services, specializing in Autism Spectrum Conditions (ASC). We are seeking highly skilled and dedicated individuals to join our team as Specialist Mentors for ASC.We offer flexible working hours, allowing you to work around your schedule while making a difference in students' educational...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team at Alcumus.Your Key ResponsibilitiesProvide 2nd line technical support to colleagues and customers, resolving issues within agreed SLAs and KPIs.Escalate complex issues to the 1st line support team and provide support during opening hours.Log calls into our ticket management system...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    At Tetra Tech, we are seeking a skilled Asbestos Consultant to join our team in Cardiff. With a competitive salary of £45,000 - £60,000 per annum, this is an exciting opportunity for individuals who want to make a meaningful impact on quality of life. Our company offers a collaborative environment that supports individual performance, innovation, and...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    Are you a detail-oriented professional with experience in health and safety?Tetra Tech, a leading provider of high-end consulting and engineering services, is seeking a skilled Occupational Health and Safety Professional to join their team.About the RoleWe are looking for an individual who can support the delivery of services to internal customers,...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    Asbestos Consultant PositionWe are seeking a skilled asbestos consultant to join our team at Tetra Tech. The ideal candidate will have experience in carrying out asbestos surveys, sampling, and removal work.Key Responsibilities:Carrying out asbestos surveys, re-inspections, and samplingManaging asbestos removal workCollating and producing comprehensive...


  • Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a Senior Technical Support Specialist to join our team at Alcumus. As a key member of our risk management team, you will be responsible for providing 3rd line technical support to our clients, answering support queries via phone, email, and face-to-face while maintaining a high degree...


  • Cardiff, Cardiff, United Kingdom Tetra Tech Full time

    Tetra Tech is seeking a talented Graduate Geo Environmental Engineer to join our dynamic Geo-environment team.The successful candidate will be involved in contaminated land, site investigation, and brownfield redevelopment projects across various sectors.Key responsibilities include assisting with geotechnical and geo-environmental ground investigations,...


  • Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time

    Join a Dedicated Team as a Leading Provider of Support ServicesHays Specialist Recruitment Limited is seeking a compassionate and dedicated individual to join their team as a Leaving Care Support Worker. This role involves providing practical and emotional support to young people aged 16+ as they transition from care to independent living.About the RoleAs a...


  • Cardiff, Cardiff, United Kingdom Talentia Technologies | B Corp™ Full time

    Talentia Technologies | B Corp™ Seeks IT ConsultantLocation: Newport, Cardiff, or Bristol (Newport Preferred)We offer a competitive salary with uncapped commission potential. Our ideal candidate will have at least one year of experience in IT recruitment.About the RoleThis is an exciting opportunity to shape our presence in the IT recruitment market by...


  • Cardiff, Cardiff, United Kingdom Nuyew Tech Academy Full time

    Embark on a Compelling Data Analysis JourneyA stimulating opportunity awaits for aspiring data analysts to cultivate their skills and ascend the career ladder. Nuyew Tech Academy presents an immersive training program, equipping individuals with in-depth knowledge of data analysis tools and techniques.This comprehensive pathway comprises:Data Analysis...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a skilled Learning and Development Advisor to join our team at Victim Support.This exciting role requires a unique blend of skills in learning and development, with a focus on delivering high-quality training and support to our volunteers and staff.As the face of learning and development within our organisation, you will build positive...