Breakdown Claims Specialist

6 days ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time
Breakdown Claims Handler Job Description

We are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw. As a Breakdown Claims Handler, you will be responsible for handling customer inquiries and resolving claims related to breakdowns.

Key Responsibilities:
  • Answer inbound calls from customers wishing to make a claim on their policy
  • Deal with customers who are in a variety of different situations, ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents
  • Offer verbal support and advice to customers regarding their breakdown or motor incident, and deliver a market-leading standard of customer care
  • Liaise with our nationwide network of recovery agents, and colleagues from other departments within the business
Requirements:
  • Be upbeat, enthusiastic, and passionate about helping customers
  • Be an effective communicator, who is empathetic, reassuring, and understanding when speaking to customers on the telephone
  • Be an organised individual, who is able to work efficiently whilst maintaining attention to detail
What We Offer:
  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint


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