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Customer Service Representative
2 months ago
We are seeking a highly motivated and empathetic Customer Service Advisor to join our team at NRS Healthcare. As a key member of our Lincolnshire Wheelchair Services team, you will play a pivotal role in providing outstanding customer service to our service users.
About the Role
As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our service users, including arranging deliveries and collections of equipment, answering inbound calls, and liaising with internal and external parties to ensure the smooth operation of our services.
Key Responsibilities
- Provide exceptional customer service to service users, including responding to inquiries and resolving issues in a timely and professional manner.
- Arrange deliveries and collections of equipment, ensuring that service users receive the equipment they need in a timely and efficient manner.
- Liaise with internal and external parties, including occupational therapists and other healthcare professionals, to ensure the smooth operation of our services.
- Update system information in line with our processes, ensuring that all relevant data is accurate and up-to-date.
What We Offer
We offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including 33 days annual holiday, comprehensive sick pay scheme, pension scheme, and life assurance.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to empathise with service users and provide exceptional customer service.
- Strong organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- Previous experience in customer service roles, with a strong understanding of customer service principles and practices.
Why Join Us?
NRS Healthcare is a leading provider of wheelchair services, and we are committed to delivering exceptional customer service to our service users. As a member of our team, you will have the opportunity to make a real difference in the lives of our service users, while also developing your skills and career.
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