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Customer Service Representative

1 month ago

Sleaford, Lincolnshire, United Kingdom Tesco Full time
About the role

As a Customer Service Representative in our Phone Shops, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.

Key Responsibilities

* Deliver a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
* Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
* Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
* Protect the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
* Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

What we're looking for

* A passion for delivering great service, greeting customers with a smile, and serving them with pride
* The drive and motivation to work in a sales and service environment
* Be able to adapt to working in a fast-paced ever-changing environment.
* A passion for human connection
* The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
* To be at work on time, well presented and ready to be a brand ambassador

What's in it for you

* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of life's moments, big and small
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com