Receptionist

4 weeks ago


Belfast, United Kingdom Reed Full time
Receptionist Job Description

We are seeking a highly skilled and experienced Receptionist to join our team at Reed. As the first point of contact for our clients, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Provide first-class customer service through consistent communication and a warm welcome to all clients.
  • Manage and prioritize a busy workload, ensuring that all tasks are completed efficiently and effectively.
  • Communicate with potential and current clients on the phone, providing them with the information they need to make informed decisions about our services.
  • Ensure that our clients have a high-quality experience with us, from the initial contact to payment and follow-up.
  • Maintain a clean and attractive environment, upholding our reputation as a top clinic.
  • Communicate the value of our services to clients, ensuring that they understand the benefits and costs of our offerings.
  • Participate in and contribute to our in-house educational training program, helping to develop the skills and knowledge of our administration staff.
  • Systemize administrative tasks and uphold standards throughout the clinic, ensuring that all processes are efficient and effective.
  • Review outgoings, expenses, and day-to-day running costs to ensure that the business is profitable and running efficiently.
Requirements:
  • 1 year of Reception experience.
  • Demonstrable customer service experience.
  • IT proficiency with working knowledge of using IT systems.
  • Excellent communication skills, both written and verbal.
  • Ability to work as part of a team and on your own initiative.


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