Casino Games Professional

1 month ago


Birmingham, Birmingham, United Kingdom Rank Group Full time
About the Position:
As a Casino Croupier at Grosvenor Casinos, you will play a crucial role in creating a welcoming atmosphere for our customers. We are seeking an individual with excellent communication skills, able to provide exceptional service and support in a fast-paced environment.

Key Responsibilities:
• Greet and engage with customers, ensuring a positive gaming experience
• Develop a deep understanding of games, rules, and payouts to advise customers
• Foster relationships with regular customers, offering personalized service
• Work closely with supervisors to manage table demand and maintain high service standards
• Identify and report any signs of problem gambling

Requirements:
• Proven track record of delivering exceptional customer service
• Valid PFL (Personal License) required
• Strong teamwork and communication skills
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays
• Must be 18+ and eligible to work in the UK

Salary Information:
We offer a competitive salary package, estimated at £28,000 - £38,000 per annum, based on experience and qualifications.

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