Customer Service Representative
2 days ago
We are seeking a skilled and compassionate individual to join our team as a Customer Service Representative in Welwyn Garden City. In this role, you will provide exceptional service to consumers assisting them with their queries related to DWP allowances/payments.
As a valued member of our team, you will have the opportunity to work in a hybrid environment, combining office-based training with flexible homeworking arrangements. Our ideal candidate will possess excellent communication and empathy skills, with the ability to build rapport quickly over the phone.
The salary for this part-time role is £16,259 per annum, plus benefits. You can expect a rewarding experience working with us, consistently delivering customer service targets and service standards targets.
In this role, you will handle challenging and difficult conversations with customers, requiring great resilience and the ability to deliver solutions effectively. We welcome individuals who are genuinely dedicated to helping the vulnerable and want to make a difference.
To succeed in this position, you should have:
- Excellent communication and empathy skills
- Able to handle challenging and difficult conversations with customers
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Flexibility – you may be asked to cover some extra shifts
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Customer Service Representative
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Customer Service Representative
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