Centre Leadership Manager
4 weeks ago
**About Us**
We are one of the UK's leading retailers of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Our focus is on delivering exceptional customer experiences while driving business growth through innovative services and products.
**Job Description**
As a Centre Leadership Manager, you will play a vital role in leading our in-centre teams and supporting local centres within a reasonable travel time. Your primary responsibility will be to ensure that our centres operate efficiently and effectively, providing a fantastic customer experience while meeting commercial and compliance standards.
**Key Responsibilities**
* Lead and develop in-centre teams to achieve exceptional customer satisfaction and sales growth
* Collaborate with centre managers to drive business performance and achieve commercial objectives
* Ensure compliance with health and safety standards and regulatory requirements
* Develop and implement effective training programs to enhance team skills and knowledge
* Analyze sales data and KPIs to identify areas for improvement and implement corrective actions
**Requirements**
* Proven leadership and team management experience within the automotive or similar industry
* Excellent communication and interpersonal skills, with the ability to build strong relationships with centre teams and external partners
* Strong financial acumen, with experience of managing P&L and optimizing profit
* Ability to work in a fast-paced environment, with a strong focus on results and customer satisfaction
* IT proficient, with the willingness to learn in-house systems
**Benefits**
* Competitive salary of £34,000 - £39,000 per annum
* Average uncapped bonus of £11,100 per year
* 5.6 weeks' annual leave
* Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in retail stores
* Discounts on groceries, shopping, insurance, days out, restaurants, and more
* Financial planning support via Wagestream
* Access to the Cycle to Work Scheme and Trade Price Bike program
* Pension Scheme and Life Assurance
**Career Development**
We offer a structured 12-week induction program, hybrid training, and opportunities to progress your career through ATA and MOT Tester Qualifications. As a Centre Leadership Manager, you will have the chance to develop your leadership skills and take on new challenges, driving your career growth and success.
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