Luxury Sales Consultant

6 days ago


London, Greater London, United Kingdom Fendi Italia Srl Full time

Company Overview:

Fendi Italia Srl is a leading luxury fashion brand known for its high-end products and exceptional customer service.

Salary:

The estimated annual salary for this role is between €60,000 - €80,000, depending on experience.

Job Description:

We are seeking an experienced Luxury Sales Consultant to join our team in Milan. As a Fendi Ambassador, you will be responsible for providing an extraordinary and luxurious experience to our clients.

  • Main Responsibilities:
  • Engage in upselling, cross-selling, and multiple selling for all product categories;
  • Monitor individual sales and achieve performance targets and KPIs as set by the Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
  • Client Management:
  • Strengthen customer relations and nurture a loyal Fendi customer base by implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
  • Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines set;
  • Manage customer service quality to meet customer expectations by offering a professional and individual human touch.

Required Skills and Qualifications:

  • Minimum 5 years' experience in the Retail Fashion industry, with at least 2 years in Luxury Sales;
  • Bachelor's Degree or equivalent is preferred;
  • Strong selling and communication skills are necessary;
  • Excellent relationship skills, self-reliant, friendly, and patient;
  • Organization, professionalism, and self-confidence;
  • Computer skills and knowledge of retail management systems;
  • Goal-oriented approach and multitasking abilities;
  • Strong knowledge and/or interest in the fashion/luxury industry;
  • Fluent in English; knowledge of other languages is a plus.

Benefits:

Fendi offers a competitive salary, benefits package, and opportunities for career growth and development.



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