Luxury Sales Consultant
6 days ago
Company Overview:
Fendi Italia Srl is a leading luxury fashion brand known for its high-end products and exceptional customer service.
Salary:
The estimated annual salary for this role is between €60,000 - €80,000, depending on experience.
Job Description:
We are seeking an experienced Luxury Sales Consultant to join our team in Milan. As a Fendi Ambassador, you will be responsible for providing an extraordinary and luxurious experience to our clients.
- Main Responsibilities:
- Engage in upselling, cross-selling, and multiple selling for all product categories;
- Monitor individual sales and achieve performance targets and KPIs as set by the Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management:
- Strengthen customer relations and nurture a loyal Fendi customer base by implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
- Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines set;
- Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Required Skills and Qualifications:
- Minimum 5 years' experience in the Retail Fashion industry, with at least 2 years in Luxury Sales;
- Bachelor's Degree or equivalent is preferred;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly, and patient;
- Organization, professionalism, and self-confidence;
- Computer skills and knowledge of retail management systems;
- Goal-oriented approach and multitasking abilities;
- Strong knowledge and/or interest in the fashion/luxury industry;
- Fluent in English; knowledge of other languages is a plus.
Benefits:
Fendi offers a competitive salary, benefits package, and opportunities for career growth and development.
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