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Senior Sourcing

2 months ago

London, Greater London, United Kingdom Amazon Full time
About the Role

Amazon is seeking a highly motivated Senior Sourcing & Vendor Manager to support Internet Service Provider (ISP) carrier relationship management for APAC-based vendors. As a key member of the Strategic IP Services (SIPS) Team, you will be responsible for managing the overall relationship with a portfolio of vendors, serving as the primary point of contact for vendor escalation, and hosting regular business reviews to ensure contract adherence and service level agreement (SLA) compliance.

Key Responsibilities
  • Generate and report vendor performance data against established Key Performance Indicators (KPIs).
  • Identify key activities, set strategic direction, and establish potential development opportunities for the Global Vendor Management program.
  • Closely monitor vendor performance against contractual SLAs, identifying any SLA breaches or missed targets, and initiating the appropriate financial recourse mechanisms.
  • Lead efforts to root cause resolve any vendor performance anomalies or exceptions.
  • Interact with internal incident management teams to develop automated methods for collecting and analyzing circuit metrics, as well as standardize circuit outage and network availability reporting.
A Day in the Life
  1. Collect and input vendor performance data from various stakeholder groups and tools into a vendor performance workbook.
  2. Initiate vendor disputes related to SLA infractions to obtain service credits and follow through to dispute resolution.
  3. Support onboarding and maintenance of supplier escalation matrices.
  4. Manage voice and data circuit detail governance, reconcile inventory discrepancies, and evaluate circuit contract term expirations to partner closely with ISPs to drive cost optimization opportunities.
  5. Drive vendor agreement to Amazon key terms and conditions on MTSA and Wireline Service Schedules.
About the Team

Communications and Technology Services (CTS) is an organization defined by two core teams, Strategic IP Services (SIPS) and Cabling Infrastructure Technology (CIT). Our mission is to transform telecommunications and cabling infrastructure services for IT Services (ITS) by relentlessly pursuing excellence in every aspect of our business. We seek to create an environment where Amazonians thrive on our support.

Requirements
  • Bachelor's degree.
  • Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
  • Experience interpreting data and making business recommendations.
  • Experience identifying, negotiating, and executing complex legal agreements.