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Customer Service Representative

2 months ago

Birmingham, Birmingham, United Kingdom University College Birmingham Full time

Job Title: Receptionist

Location: Birmingham

Salary: £22,071 per annum

Job type: Permanent, Full Time

University College Birmingham is seeking a highly motivated and customer-focused Receptionist to provide a positive and welcoming experience for students and visitors entering our City Centre campus buildings.

The successful candidate will engage with students, staff, and visitors on a daily basis, responding effectively to a range of enquiries, both in person and remotely.

This role involves working as part of a busy team who support our vibrant and diverse student population.

The ideal candidate will be able to work flexibly across the service, including a willingness to work across campus buildings and provide cover as required.

Key Responsibilities:

  • Provide exceptional customer service to students, staff, and visitors
  • Respond to enquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals
  • Maintain accurate records and reports as required
  • Contribute to the development of a positive and inclusive work environment

Benefits:

  • Generous allocation of annual leave
  • Excellent Local Government Pension Scheme
  • Subsidised private healthcare
  • Employee Assistance Programme
  • Annual health MOTs
  • Excellent staff development opportunities
  • Salary sacrifice schemes
  • Heavily-subsidised on-site car parking
  • Free on-site gym membership

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • Flexibility to work across campus buildings and provide cover as required

What We Offer:

  • A supportive and inclusive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package
  • A chance to work with a diverse and vibrant student population

How to Apply:

Please click APPLY to be redirected to our website to complete an application form.

Candidates with experience in administration, customer service, or a related field may also be considered for this role.