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Event Operations Manager

2 months ago

Leicester, Leicester, United Kingdom Athena Events Ltd Full time
About the Role

Athena Events Ltd is seeking a highly organized and detail-oriented Front of House Duty Manager to join our team. As a key member of our events team, you will be responsible for delivering exceptional customer experiences and ensuring seamless event execution.

Key Responsibilities
  • Deliver exceptional customer service from initial enquiry to post-event follow-up
  • Design detailed event schedules and coordinate with internal teams to ensure event needs are met
  • Manage client information and special requests with precision
  • Maintain and update our database using HubSpot CRM
  • Serve as a key holder responsible for opening and closing the venue during events
Requirements
  • Exceptional organizational skills with a keen eye for detail
  • Proven leadership skills in a similar role within conference or event management
  • Promote a positive attitude and display the ability to make things happen to achieve or exceed anticipated results
  • The ability to remain calm and effective under pressure
  • Strong computer skills, especially with event planning software and CRM systems
  • Comfort working both independently and as part of a team
  • Excellent communication and customer service skills
  • Previous experience in hospitality or the hotel industry is required
  • Flexibility to work shifts, including evenings and weekends, as per the event schedule
What We Offer
  • Private medical cover with Vitality for your health and well-being
  • Enjoy 28 days of holiday annually
  • Pension scheme to secure your future
  • Uniform provided for all events
  • 50% gym discount and access to our well-being program
  • Competitive salary starting at £29000 per year, based on experience