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Automotive Service Consultant

1 month ago

Glasgow, Glasgow City, United Kingdom Lookers Full time

About the Role

Service Advisor

Glasgow South Land Rover

Salary: £26,000 basic + up to £6,000 bonus

Lookers Glasgow South Land Rover is seeking a skilled and dedicated Service Advisor to join our Aftersales Team.

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers on warranty cover and upselling additional parts and accessories
  • Liaising with the Aftersales department to organize and schedule appointments
  • Managing a high-volume of customers daily, including telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the repair process
  • Maintaining accurate customer records and updating systems as necessary

Requirements

We are looking for a Service Advisor with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.

You will be a great team player, able to work independently and use your own initiative. If you have worked in a similar role within the automotive industry and have a passion for customer service and cars, we want to hear from you.