Store Operations Manager
6 days ago
Job Overview
We are seeking a highly skilled and experienced Store Operations Manager to join our team at Grafton Group plc. As a key member of our management team, you will be responsible for providing direction, guidance, and people management to the store team.
Key Responsibilities
- Act as part of the management team in store by providing direction, guidance, and people management to the store team.
- Carry out opening and closing duties as a key holder in store.
- Be the Duty Manager in store, ensuring the day-to-day running of all store activities.
- Ensure overall legal and company compliance in store, including health, safety, and driver compliance.
- Take responsibility for overall P&L performance and associated KPIs used to measure store success.
- Ensure the effective management of customer relationships and the development of the customer database.
- Communicate company initiatives effectively to the wider team.
- Manage employee engagement and associated KPIs, such as employee turnover.
- Ensure full employee availability by managing effective recruitment processes and providing a second-line support for grievances and disciplinaries.
- Manage employees, including monitoring appraisals and talent management processes.
- Participate in regional or company-specific projects for the benefit of the company.
- Maintain high levels of product knowledge.
- Have high levels of security and shrinkage awareness.
- Use mechanical equipment in store, including fork lift trucks.
- Maximize store sales opportunities through encouraging sales and supporting sales activities.
- Maintain a safe working environment at all times.
- Undertake procedures in line with FSC & PEFC requirements.
- Follow all applicable company procedures.
- Carry out any other tasks/roles as deemed necessary by the management team to fulfill customer requirements.
What's in it for you?
At Grafton Group plc, we value our colleagues, and you will be entitled to a wide range of benefits when working with us. We offer a range of lifestyle perks, including:
- Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
- Profit-based bonus scheme, up to £175 per month.
- Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks, and gyms.
- Generous staff discount on all products sold in store.
- Competitive company pension scheme.
- Cycle to work scheme.
- Holiday buying.
- Free life assurance.
- Share save scheme.
At Grafton Group plc, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.
About Us
Fancy developing your career with the UK's fastest-growing builders' merchant? We're on the lookout for enthusiastic and ambitious individuals with a 'can-do' attitude to help us serve the nation's tradespeople.
We won't pretend it's not hard work and at times a challenging environment, however, you'll be working with some great people, and in return, we offer a first-class rewards package.
We're growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Grafton Group plc.
We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive, and welcoming to all. Our aim is for Grafton Group plc colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.
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