Senior Operations Manager
2 weeks ago
Job Summary:
The Senior Operations Manager will lead and supervise a cross-functional team to deliver high levels of customer service, stock management, and cash handling. Key responsibilities include workforce planning, driving pace and accuracy, and ensuring compliance with procedures and policies.
Key Accountabilities:
- Proactively lead the Stockroom & Shopfloor team to support the store in delivering customer service, merchandising, and replenishment.
- Use judgement to focus resource appropriately and be flexible in approach.
- Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage.
- Support and implement best practice and principles to ensure store teams operate back of house routines and tasks to guidelines.
- Ensure team provides an accurate and comprehensive cash handling service.
- Ensure % compliance with relevant departmental policies, including Health & Safety and meeting legislative requirements.
- Regular communication with Store Manager and Service Managers on stock levels.
- Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
Requirements:
- Experience in fashion retail beneficial for this role.
- Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path.
- Proven track record of working at pace to deliver results against target and deadlines.
- Ability to influence and challenge.
- Understanding of Health & Safety legislation.
- Proven track record achieving targets and delivering results against deadlines.
- Excellent Customer Service skills.
The Rewards:
- Weekly/Monthly & Quarterly Commercial Bonuses.
- Stocktake Bonuses.
- Commission-led bonuses across a wide range of products.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Development Courses with National Qualifications.
- 28 Days Holiday.
- 40% In-store Uniform Discount.
- Discounted Gym membership.
- Group Wide 20% Discount across all Frasers Group brands.
This is a full-time, fixed-term contract, initially for a 6-month period, with the possibility of extension.
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