Service Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Service Support Administrator to join our team at Accurate Background. As a Service Support Administrator, you will be responsible for providing system administration support to our Client Relationship Managers and Implementation Coordinators.
Key Responsibilities
- Provide system administration support to Client Relationship Managers and Implementation Coordinators, including creating new Candidate forms in the Candidate Portal and adjusting Olive account configurations.
- Use reports to quality check tasks completed by you and your team-mates, demonstrating a thorough understanding of system settings and a keen eye for detail.
- Work together with the implementations team to deliver ad-hoc projects and achieve strategic goals, adapting to changing requirements and priorities.
- Maintain excellent relationships with colleagues and stakeholders, ensuring effective communication and collaboration.
- Develop and implement effective time management strategies, prioritizing workload to meet deadlines and deliver high-quality results.
- Articulate technical advice in a clear and concise manner, translating complex concepts into actionable guidance for team members.
Requirements
- Proactive, decisive, and analytical problem-solving skills, with the ability to think critically and independently.
- Strong IT literacy and capacity to learn and work with new systems, with a willingness to adapt to changing technology and processes.
- Excellent written and verbal communication skills, with the ability to articulate thoughts and express ideas effectively.
- Positive and dynamic attitude, with a ability to work effectively in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
The annual base salary for this position ranges from £21,700 -£32,650. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k.
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