Customer Support Advisor

4 weeks ago

Doncaster, Doncaster, United Kingdom Wienerberger België Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Advisor to join our team at Wienerberger België. As a key member of our Customer Support department, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and ensuring their orders are processed promptly and accurately.

Key Responsibilities
  • Provide seamless communication with customers, ensuring their needs are met and their issues are resolved efficiently.
  • Work closely with the dispatch/logistics team to ensure timely delivery of our products.
  • Contribute to the department's success by providing outstanding customer service, meeting targets, and deadlines.
  • Deal with daily general enquiries, filing, processing orders, and sample requests.
  • Make internal and external calls to customers in a professional manner, providing technical information and resolving issues.
  • Ensure all correct complaint procedures are complied with and the correct authorisation is sought for any complaints that need despatching.
  • Receive QA updates and process further action on the complaints.
  • Obtain the correct authorisation for any complaints that need despatching.
  • Ensure all information is obtained from Area Managers for any new complaints to be entered onto the system.
  • Ensure that all sample requests are followed up in a timely manner.
  • Responsibility for any other tasks necessary to aid the smooth running of the Customer Support department at the Sandtoft site.
  • Maintain excellent relationships with the external sales team.
  • Participate in customer visits and attend sales meetings.
  • Data checking & verifying schedules.
  • Providing customers with regular updates on their cases.
  • Supporting the sales team with pricing, orders, and investigating problems.
About You

We are looking for a customer-focused individual with a positive attitude and a commitment to excellent customer service. You will have a strong analytical skillset, be proficient in Microsoft applications, and be a team player. You will also have a GCSE Maths and English, a positive can-do attitude, excellent phone manner, and the ability to work calmly under pressure.

About Our Benefits
  • Salary up to £26,700 (depending on experience).
  • Professional growth, training, and opportunities to hone your skills and knowledge.
  • Annual bonus scheme up to 4%.
  • Ability to purchase additional holidays.
  • Company Pension.
  • SIP – ability to become a shareholder via our Share Scheme.
  • Life Assurance.
  • Flexible benefits offering (including health, wellbeing and money saving opportunities).

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