Customer Service Representative

4 weeks ago


Kendal, Cumbria, United Kingdom Roadchef Full time
Weekend Receptionist Opportunity

We are seeking a motivated and customer-focused Receptionist to join our team at our Days Inn hotel in Killington. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth stay for our visitors.

About the Role:

  • Provide warm and welcoming service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room maintenance, reporting any issues to the relevant teams.
  • Collaborate with the hotel team to ensure seamless operations and excellent customer service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A supportive and dynamic work environment.
  • Access to our Hapi app, offering discounts and rewards.
  • Free onsite parking and a contributory pension scheme.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and credit transactions.

About Us:

Roadchef is a leading motorway services provider, committed to delivering exceptional customer experiences and providing opportunities for growth and development. We are proud to hold the Platinum Investors in People accreditation and have been recognized as one of the top 25 Best Big Companies to work for 2023.



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