Tier 2 Support Engineer

3 weeks ago


Harrogate, North Yorkshire, United Kingdom 00100 LEIDOS, INC. Full time

About the Position

The System Maintainer role at 00100 LEIDOS, INC. involves receiving and responding to service requests and problems reported by customers and escalated from Tier 1. This position requires a TS/SCI with Polygraph security clearance and a US Government approved medical exam.

Main Responsibilities:

  1. Identify and resolve technical issues promptly and efficiently.
  2. Collaborate with cross-functional teams to deliver high-quality services.
  3. Analyze and troubleshoot complex technical problems.
  4. Document and track defects and anomalies.
  5. Develop and maintain technical documentation.
  6. Prioritize tasks and manage multiple projects simultaneously.
  7. Adhere to company policies and procedures.

Required Skills and Qualifications:

  • TS/SCI with Polygraph required.
  • BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
  • Current DOD 8570 certification applicable to the position (typically Security+).
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to lift, carry, and install equipment up to 50 pounds.

Salary Information: The estimated salary range for this position is £55,000 - £75,000 per annum. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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