Wetstock Data Analyst

1 day ago


Basildon, Essex, United Kingdom Vontier Full time

We are seeking a skilled Wetstock Data Analyst to join our team at Vontier.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to work with us in providing exceptional support to our customers. As a Wetstock Data Analyst, you will be responsible for analyzing data from tank gauges and probes to identify potential issues and provide solutions to our customers.

Key Responsibilities
  • Assist in the implementation of effective management controls and monitor customer accounts through regular reporting and daily management activities.
  • Monitor and analyze wet stock live alarms within set time limits.
  • Process AVA and SIR tanks efficiently and escalate issues accordingly.
  • Provide specialist support to field personnel to help identify and correct customer site issues.
  • Ensure adequate follow-up and resolution for identified issues and deviances.
  • Complete all daily operational tasks, including customer reporting requirements, in a timely manner.
  • Maintain up-to-date knowledge and understanding of regulatory guidelines relevant to each customer.
  • Troubleshoot remote communication issues, primarily modem and TCP/IP communication protocols.
  • Work collaboratively with colleagues and the wider IS360 team to provide support, training, and information on day-to-day activities.
Requirements

To succeed in this role, you will need:

  • A fluent level of English (spoken and written).
  • Good working knowledge of MS Office skills, specifically Excel.
  • Previous experience in client relationship/account management.
  • Extensive experience gained working in the Wetstock Industry as an Analyst.
  • Patience and ability to develop, coach, and mentor others in delivering services to our customers.
  • Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
  • Excellent communication skills, coupled with a positive attitude.
  • Structured, organized, and self-driven.
  • Demonstrable ability to gather, analyze, and summarize data to draw rational, fact-based conclusions.
  • Problem-solving and critical thinking skills.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. In addition, we provide opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team of professionals.



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