Wetstock Data Analyst
1 month ago
We are seeking a skilled Wetstock Data Analyst to join our team at Vontier.
About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to work with us in providing exceptional support to our customers. As a Wetstock Data Analyst, you will be responsible for analyzing data from tank gauges and probes to identify potential issues and provide solutions to our customers.
Key Responsibilities- Assist in the implementation of effective management controls and monitor customer accounts through regular reporting and daily management activities.
- Monitor and analyze wet stock live alarms within set time limits.
- Process AVA and SIR tanks efficiently and escalate issues accordingly.
- Provide specialist support to field personnel to help identify and correct customer site issues.
- Ensure adequate follow-up and resolution for identified issues and deviances.
- Complete all daily operational tasks, including customer reporting requirements, in a timely manner.
- Maintain up-to-date knowledge and understanding of regulatory guidelines relevant to each customer.
- Troubleshoot remote communication issues, primarily modem and TCP/IP communication protocols.
- Work collaboratively with colleagues and the wider IS360 team to provide support, training, and information on day-to-day activities.
To succeed in this role, you will need:
- A fluent level of English (spoken and written).
- Good working knowledge of MS Office skills, specifically Excel.
- Previous experience in client relationship/account management.
- Extensive experience gained working in the Wetstock Industry as an Analyst.
- Patience and ability to develop, coach, and mentor others in delivering services to our customers.
- Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
- Excellent communication skills, coupled with a positive attitude.
- Structured, organized, and self-driven.
- Demonstrable ability to gather, analyze, and summarize data to draw rational, fact-based conclusions.
- Problem-solving and critical thinking skills.
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. In addition, we provide opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team of professionals.
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