Hospitality Welcome Expert

3 weeks ago


Liverpool, Liverpool, United Kingdom Rank Group Full time

Job Description

Main Responsibilities:

  • Provide exceptional customer service by greeting and entertaining customers in a friendly and efficient manner.
  • Be knowledgeable about current promotions and products to offer customers personalized recommendations.
  • Ensure prompt and efficient delivery of food and beverages while maintaining high standards of quality.
  • Contribute to achieving daily/weekly targets by working collaboratively with the team.
  • Display a positive attitude and respond positively to customer requests in a polite and efficient manner.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offers during interactions with customers.

Key Qualifications:

  • Positive attitude and excellent communication skills.
  • Previous experience working in a hospitality role, preferably in a multifaceted environment.
  • Ability to work effectively in a team and collaborate with colleagues.
  • Comfortable with change and adaptable to new ways of working.
  • Able to work shifts at any time, including weekends and bank holidays.


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