Hospitality Welcome Expert
3 weeks ago
Job Description
Main Responsibilities:
- Provide exceptional customer service by greeting and entertaining customers in a friendly and efficient manner.
- Be knowledgeable about current promotions and products to offer customers personalized recommendations.
- Ensure prompt and efficient delivery of food and beverages while maintaining high standards of quality.
- Contribute to achieving daily/weekly targets by working collaboratively with the team.
- Display a positive attitude and respond positively to customer requests in a polite and efficient manner.
- Replenish stocks to ensure customers have access to products at all times.
- Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offers during interactions with customers.
Key Qualifications:
- Positive attitude and excellent communication skills.
- Previous experience working in a hospitality role, preferably in a multifaceted environment.
- Ability to work effectively in a team and collaborate with colleagues.
- Comfortable with change and adaptable to new ways of working.
- Able to work shifts at any time, including weekends and bank holidays.
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