Director of Tech Operations

6 days ago


London, Greater London, United Kingdom YUM Full time
Job Title: Director of Tech Operations

Estimated Salary: £90,000 - £130,000 per annum

About the Team:

The successful candidate will be part of a dynamic team that drives technology innovation and operational efficiency across Pizza Hut's restaurants in the UK, Ireland, and France.

Job Description:

The Director of Tech Operations will be responsible for overseeing the development and optimization of Pizza Hut's core technology systems, including POS, data, and help desk solutions.

Key Responsibilities:
  • Supplier & 3rd Party Management:
  • Accountability over 3rd-party strategic supplier relationships and technologies such as Dragontail, Fourth, and Zonal, ensuring they meet business requirements.
  • Lead team to ensure proactive and reactive responses to restaurant technology issues, minimizing downtime across all locations.
  • Assume accountability to ensure all systems are scalable, cost-effective, and meet both operational needs and innovation goals.
Requirements:
  • Strong understanding of software architecture principles/patterns and/or strong strategic skills.
  • Strong problem-solving skills with a proactive approach to incident and risk management, including an eye toward continuous process improvement, and the ability to innovate and simplify both technology and project management processes.
Location:

This role is based out of our Restaurant Support Centre in Central London, with a minimum of 1 day per week in the RSC required.



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