Technical Support Professional

19 hours ago


Worcester, Worcestershire, United Kingdom Click Digital Full time

We're looking for an experienced IT Support Expert to join our team at Click Digital in Worcester as a 2nd line contractor. As an ICT Engineer, you'll work closely with our clients to resolve their IT-related concerns and provide technical assistance.

Main Responsibilities:
  1. Provide technical support and troubleshooting for a wide range of IT-related issues, including login problems and email setup.
  2. Collaborate with users to identify and resolve technical issues, documenting all interactions and outcomes.
  3. Develop and maintain strong relationships with internal stakeholders, ensuring effective communication and collaboration.
  4. Perform hardware diagnostics, determining whether faults are related to hardware or software issues, and escalate when necessary.
  5. Rebuild devices, configure them with the latest Windows updates, and ensure they meet required standards.
  6. Apply knowledge of Office 365 and other productivity software to resolve user issues efficiently.
  7. Support the use of Active Directory, SCCM, and Nexthink, utilizing these tools to streamline support processes.
  8. Manage email accounts, reset passwords, apply O365 licenses, handle leavers and joiners, shared mailboxes, and multi-factor authentication.
  9. Educate users on various IT topics, including login procedures, mail setup, MS Teams, Outlook, and Cisco VPN usage.

This exciting opportunity offers an estimated annual salary of £35,000 - £45,000, depending on experience and qualifications.



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