Workshop Management Coordinator
15 hours ago
Fusion People Ltd is seeking a highly skilled Workshop Controller to join their team on a permanent basis in the Midlands.
As a Workshop Controller, you will play a crucial role in ensuring that plant repairs and services are carried out to a high standard and in a timely manner.
The successful candidate will be responsible for coordinating and planning the response for breakdowns, routine maintenance, and services. Key duties include:
- Providing initial telephone support to triage breakdowns and resolve issues where possible
- Managing the response if a fitter is required to attend, aiming to achieve a fix first time
- Logging and allocating repairs, maintaining accurate records of work and stock
- Appointing third-party repair companies when needed, raising purchase orders and approving invoices
- Supporting fitters by ensuring they have necessary information and parts for tasks
- Booking and coordinating service and inspection appointments with customers, optimizing fitter and plant availability
- Liasing with the Hire Desk for plant availability and replacement plant needs
- Identifying chargeable damaged repairs, ordering parts, and processing customer invoices
- Updating and maintaining accurate stock records, service schedules, and breakdown records
To excel in this role, you will require:
- Mechanical repair knowledge
- Previous experience in a service and maintenance control role (advantageous)
- A logical approach to prioritizing and strong problem-solving skills
- Excellent organizational skills, proactivity, and commitment to high-quality work and standards
- Ability to work in a fast-paced environment
- Good attention to detail
- Effective communication skills for both customers and fitters
- Strong Microsoft Office understanding
We offer a competitive salary of £30,000 and a supportive work environment. If you are passionate about delivering exceptional results and want to take your career to the next level, please submit your CV for consideration.
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