Senior Operations Manager

2 weeks ago


St Austell, Cornwall, United Kingdom St Austell Brewery Full time

About the Role:

We are seeking an experienced Assistant Manager to join our team at St Austell Brewery. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our restaurant, bar, and hotel-style rooms.

Key Responsibilities:

  • Take charge of the restaurant and bar operations when the General Manager is away, motivating team members to deliver their best and ensuring everything runs smoothly and efficiently.
  • Create a warm welcome for guests, making every first impression count to ensure experiences delight from the start.
  • Monitor customer feedback to maintain high standards and improve where necessary.
  • Support the full team, including Front and Back of House, during peak times, ensuring a consistently high level of service.
  • Oversee the production of a quality food offering and recognize the importance of the Kitchen Team.
  • Provide support and guidance to team members when needed, drawing on your wealth of experience in a similar role.
  • Ensure all admin and cash management systems are running smoothly, taking responsibility when the General Manager is away.
  • Stay up-to-date with health and safety regulations and ensure they are implemented effectively.
  • Be an inspiring role model for team members, providing support and development opportunities to help them grow.
  • Prioritize your own development, with an eye towards becoming a General Manager in the future.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

About Us:

St Austell Brewery is an Equal Opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.



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