Senior Operations Manager
2 weeks ago
About the Role:
We are seeking an experienced Assistant Manager to join our team at St Austell Brewery. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our restaurant, bar, and hotel-style rooms.
Key Responsibilities:
- Take charge of the restaurant and bar operations when the General Manager is away, motivating team members to deliver their best and ensuring everything runs smoothly and efficiently.
- Create a warm welcome for guests, making every first impression count to ensure experiences delight from the start.
- Monitor customer feedback to maintain high standards and improve where necessary.
- Support the full team, including Front and Back of House, during peak times, ensuring a consistently high level of service.
- Oversee the production of a quality food offering and recognize the importance of the Kitchen Team.
- Provide support and guidance to team members when needed, drawing on your wealth of experience in a similar role.
- Ensure all admin and cash management systems are running smoothly, taking responsibility when the General Manager is away.
- Stay up-to-date with health and safety regulations and ensure they are implemented effectively.
- Be an inspiring role model for team members, providing support and development opportunities to help them grow.
- Prioritize your own development, with an eye towards becoming a General Manager in the future.
What We Offer:
- 30% off food and drink in our pubs
- 50% off overnight stays in our pubs
- £150 towards a stay in one of our pubs
- Tips
- Bonus Scheme
- Discount scheme across hundreds of retailers
- Cycle to work scheme on select roles
- Learning and development opportunities
- Career progression
- Meal provided for shifts over 6 hours (up to the value of £10)
- Family-friendly policies
- Flexible working
- Paid time off to volunteer
About Us:
St Austell Brewery is an Equal Opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
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