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Call Centre Team Leader

2 months ago

Derby, Derby, United Kingdom Morson Talent Full time
Job Overview

We are seeking a seasoned Call Centre Team Leader to drive exceptional customer service and operational excellence in our Scheduling & Dispatch team.

As a key member of our team, you will be responsible for leading a team of customer service representatives, ensuring they have the necessary tools and resources to deliver outstanding service to our customers.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional service levels and operational efficiency
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other teams to ensure seamless service delivery and resolve customer complaints
  • Monitor and analyze key performance indicators to inform business decisions

Requirements:

  • Proven experience in a call centre leadership role, with a strong track record of driving customer service excellence
  • Excellent leadership and communication skills, with the ability to motivate and develop a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and operational efficiency

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Severn Trent is an equal opportunities employer and welcomes applications from all qualified candidates.