Current jobs related to IT Support Team Lead - Exeter, Devon - South West Water

  • IT Support Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom South West Water Limited Full time

    We are seeking a highly skilled IT Support Team Lead to join our 2nd line IT Support Team at South West Water Limited. As a key member of our IT Service Delivery team, you will be responsible for leading the Deskside Team, overseeing the resolution of Incident, Problem and Request tickets to provide effective software, hardware, network and telephony...

  • IT Support Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom South West Water Full time

    Job Title: Deskside Support SupervisorAt South West Water, we're committed to providing reliable and efficient services to our customers. As a Deskside Support Supervisor, you'll play a crucial role in leading our 2nd line IT support team, ensuring that our customers receive the best possible service.Key Responsibilities:* Coordinate the provisioning of 2nd...

  • Child Care Solicitor

    4 weeks ago

    Exeter, Devon, United Kingdom Clear IT Recruitment Full time

    Child Care Solicitor Team Lead OpportunityWe are seeking an experienced Child Care Solicitor to lead a new team in Devon. The ideal candidate will be an accredited member of the Law Society's Child Panel, although all applicants with relevant experience will be considered.The firm has over 15 national offices with more than 250 members of staff. As a team...

  • IT Support Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom South West Water Full time

    About the Role:The Deskside Supervisor is a key position within the IT Service Delivery team at South West Water. Reporting to the Customer Support Manager, this role involves leading the Deskside Team in resolving Incident, Problem, and Request tickets to provide effective software, hardware, network, and telephony support. The successful candidate will...

  • Child Care Solicitor

    1 month ago

    Exeter, Devon, United Kingdom Clear IT Recruitment Full time

    Clear Legal Recruitment Limited is seeking a highly skilled Child Care Solicitor to lead a new team in Devon. As a key member of our team, you will have the opportunity to build a new office and develop a team of your own, with the support of a larger team with experience in business development.Key ResponsibilitiesLead a new team of Child Care Solicitors in...

  • Warehouse Team Member

    4 weeks ago

    Exeter, Devon, United Kingdom Meridian Business Support Full time

    Warehouse Operative RoleWe are seeking a skilled Warehouse Operative to join our Exeter hub. As a key member of our team, you will play a vital role in ensuring the smooth operation of our warehouse.Key Responsibilities:Support inward stock deliveries and manage inventory levelsPick and pack products from our vast product line to complete customer...

  • Solicitor Lead

    2 days ago

    Exeter, Devon, United Kingdom Clear IT Recruitment Full time

    About the OpportunityWe are seeking a highly skilled Child Care Solicitor to head a new team in Devon.The ideal candidate will have prior management experience and a passion for marketing, promotion, and business development.This is an exciting opportunity to build a new office and develop a team from the ground up.The successful candidate will receive a...

  • Housekeeping Team Lead

    1 month ago

    Exeter, Devon, United Kingdom Barchester Healthcare Full time

    About the Role As a key member of the Barchester Healthcare team, you will be responsible for leading a team of housekeeping staff to maintain the highest standards of cleanliness and hygiene in our care homes. Your attention to detail and ability to motivate your team will be essential in creating a warm and welcoming environment for our residents.About You...

  • Delivery Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom Grafton Group plc Full time

    Job OverviewWe are seeking a skilled Delivery Team Lead to join our team at Grafton Group plc. As a key member of our logistics team, you will be responsible for leading a team of drivers and pickers, ensuring timely and safe delivery of building materials to our customers.Key ResponsibilitiesLead and motivate a team of drivers and pickers to achieve...

  • Bartender Team Lead

    1 day ago

    Exeter, Devon, United Kingdom The Cocktail Club Full time

    About UsThe Cocktail Club is a leading operator in the late-night bar scene, with a portfolio of bars and venues across the UK. Our mission is to be the UK's leading bar group, providing exceptional customer experiences through innovative cocktails, delicious food, and outstanding service.Why Join Us?As a Cocktail Venue Manager at The Cocktail Club, you will...

  • Restaurant Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom whitbread Full time

    We're seeking a Restaurant Team Lead to join our Beefeater team in Exeter.Restaurant Team Lead - Countess Wear (Exeter) - BeefeaterSalary: £35,000 - £38,000We're looking for a Restaurant Team Lead who can create a winning team and deliver exceptional service to our guests.Key responsibilities include:Supporting the General Manager in the recruitment,...

  • Barista Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom Costa Coffee Full time

    About the RoleAt Costa Coffee, we're looking for a skilled Barista Maestro to take on a leadership role in our team. As a Barista Team Lead, you'll be responsible for supporting your colleagues in delivering exceptional customer experiences.Key ResponsibilitiesLead shifts to ensure seamless service deliveryFoster a positive and inclusive team...

  • Operations Team Lead

    3 weeks ago

    Exeter, Devon, United Kingdom University of Exeter Full time

    At the University of Exeter, we are seeking an experienced Operations Team Lead to join our Student Recruitment Operations (SROps) team. As a key member of our team, you will be responsible for managing the day-to-day operations of the team, ensuring the smooth delivery of our student recruitment activities. Our Operations Team Lead will play a crucial role...

  • Distribution Team Lead

    3 weeks ago

    Exeter, Devon, United Kingdom NewsTeam Full time

    We are one of the UK's leading newspaper and magazine delivery companies. Our success depends on a first-class, reliable delivery service to our customers.The Distribution Supervisor will lead a team of delivery drivers to ensure timely delivery of newspapers and magazines to households and businesses across the UK.Key responsibilities include:Managing and...

  • Project Delivery Support Team Lead

    3 weeks ago

    Exeter, Devon, United Kingdom Met Office Full time

    We are looking for an exceptional Project Delivery Support Team Leader to help us make a difference to our planet.About the role:The Project Delivery Support Team Leader will play a key role in supporting the delivery of our projects, working closely with cross-functional teams to ensure successful project outcomes.Key responsibilities:Provide project...

  • Aftersales Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom Vertu BMW Careers Full time

    Vertu BMW Motorrad ExeterWe are seeking an experienced Aftersales Manager to lead our team at Vertu BMW Motorrad Exeter. The ideal candidate will have a proven track record in the motor industry, preferably with franchise experience.The successful candidate will be responsible for managing a team of technicians, service and parts advisors, and will be...

  • Ecology Team Lead

    2 weeks ago

    Exeter, Devon, United Kingdom WSP Full time

    Job Title: Associate Director EcologyJob Description:WSP is seeking an Associate Director Ecology to join our team in Exeter. As a key member of our ecology team, you will play a crucial role in shaping the future of our projects and contributing to the delivery of high-quality ecological assessments and advice.Key Responsibilities:Supporting Clients:...

  • Bar Team Lead

    4 weeks ago

    Exeter, Devon, United Kingdom Boom Battle Bar Full time

    About the RoleWe're seeking a skilled Bar Supervisor to lead our team of bartenders and deliver exceptional service and guest experiences. As a key member of our team, you'll be responsible for creating an energetic and welcoming atmosphere behind the bar, inspiring your team to excel, and ensuring that every drink that leaves the bar meets our high...

  • Ecology Team Lead

    3 days ago

    Exeter, Devon, United Kingdom FPCR Environment and Design Limited Full time

    FPCR Environment and Design Limited is a leading integrated design practice, offering a unique opportunity for an experienced Senior or Principal Ecologist to join its growing team in Exeter.About the RoleAs an integral member of our ecology team, you will be responsible for managing projects throughout their life-cycle, providing advice on ecology and...

  • Warehouse Team Lead

    3 weeks ago

    Exeter, Devon, United Kingdom ENGINEERINGUK Full time

    Company OverviewAt ENGINEERINGUK, we strive to make a positive impact on our customers' lives, and we invite applicants who share our vision to join our team as a Supermarket Assistant, Team Leader.Job SummaryThis role involves supporting shop Leadership teams to deliver operational and service excellence by engaging, motivating, and leading Partners to...

IT Support Team Lead

1 month ago

Exeter, Devon, United Kingdom South West Water Full time

About the Role:

The Deskside Supervisor is a key position within the IT Service Delivery team at South West Water. As a leader, you will oversee the resolution of Incident, Problem, and Request tickets, providing effective software, hardware, network, and telephony support. This role requires empathy and a genuine passion for delivering great service to all IT customers.

Key Responsibilities:

  • Coordinate the provisioning of 2nd line IT support services across the Pennon Group business, ensuring Incidents and Service Requests are resolved in accordance with agreed Service levels.
  • Monitor Incident trends and anticipate potential Problems for proactive resolution.
  • Establish, evaluate, and continuously review the team's progress against key performance indicators, assess opportunities and risks, to support continuous service improvement.
  • Be a point of contact for Deskside Support and communicate any potential impacts to service to the Customer Support Manager to maintain customer satisfaction.
  • Oversee the coordination of ordering components for requested standard services and manage IT hardware stock in compliance with audit requirements.
  • Produce well-documented 2nd line incident support and request management processes, with a specific focus on Customer Service best practice.
  • Day-to-Day supervision and leadership of the Deskside Team, including conducting regular one-to-ones and team meetings.
  • Actively encourage or shape the personal development of the Deskside Team, by Identifying knowledge gaps within the team and providing training to address gaps, working to a continual service improvement model.
  • Escalation point to other IT divisions in support of ITIL service areas (incident, request, problem, knowledgebase).
  • Conduct operational huddles with the Team to ensure the timely resolution of the team's activities, reporting status to the IT Customer Support Manager and acting as an escalation point for advanced or difficult Service Requests.
  • Regular visits to Pennon businesses sites, to maintain and build relationships with our IT customers.
  • Work closely Project Managers to prepare for the release of new IT solutions, ensuring the Deskside Team Desk can handle them effectively without impacting service standards.
  • As a member of the IT Service Delivery Team, support operational priorities and assist other teams across the department where required.

Requirements:

  • Candidates should have a degree (or equivalent) or relevant technical IT support experience. 5 GCSEs or equivalent (including Maths and English), minimum Grade C.
  • Extensive IT 2nd/3rd line support working experience, with familiarity of Exchange, Citrix, SCCM, Active Directory, anti-malware technology, enterprise storage arrays/backup technology and strong working knowledge of Windows 10 and Microsoft Office 365.
  • A minimum of two years team management experience in an IT environment.
  • Experience of operational management responsibilities, to enable you to coordinate team resource to ensure timescales are adhered to and Service Level Targets (SLTs) are met.
  • Excellent written and verbal communication skills, including the ability to explain technology solutions in business terms, establish rapport and influence others without direct authority.
  • Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously.
  • Experience in analysing data and provide insight to perform root cause analysis and identify solutions.
  • Demonstrates commitment, focus and pace personally and in driving teams to deliver.
  • Self-motivated individual who gains satisfaction from providing excellent customer service and who can remain calm under pressure.
  • You will have good understanding of Incident/ Service Request/Problem and Change Management processes – preferably to ITIL V4 Foundation standard.

What We Offer:

  • Generous holiday.
  • Contributory pension.
  • Overtime allowance.
  • Discretionary bonus scheme.
  • Excellent ongoing training and development opportunities.
  • Various health benefits.