Shop - Head of E-Commerce Compliance and Governance Expert

6 days ago

London, Greater London, United Kingdom TikTok Full time
About the Role

TikTok is a leading destination for short-form mobile video, with global offices across the world. The E-commerce's Governance and Experience (GNE) team is a global team responsible for ensuring our TikTok Shop marketplace is safe and trustworthy for users, sellers, and creators.

Key Responsibilities
  • Partner with Legal, Risk Management, Public Policy, and Government Relations teams to develop a comprehensive and proactive E-commerce regulatory compliance and external engagement strategy.
  • Develop relationships with key leaders within trade associations, brands, and regulators to build trust and support a positive external narrative for TikTok Shop.
  • Develop and implement e-commerce compliance solutions, risk mitigation mechanisms, complex processes, and continuous improvement of compliance structures.
Key Areas of FocusRisk Management
  • Partner with Legal and Compliance teams to identify and assess regulatory risks and opportunities.
  • Develop and implement risk mitigation strategies.
  • Work closely with Legal and Compliance teams to address regulatory issues and challenges.
Regulatory Compliance
  • Partner with internal cross-functional teams to drive consistency in external processes and narrative across TikTok and TikTok Shop, enhancing trust in our brand and marketplace.
  • Monitor changes in regulatory requirements and assess their impact on our marketplace business.
  • Partner with the Legal team to implement strategies to comply and monitor compliance with relevant laws, regulations, and industry standards.
Regulatory Engagement
  • Partner with internal cross-functional teams to cultivate and maintain relationships with regulatory bodies, government agencies, and other relevant stakeholders.
  • Represent the company in regulatory discussions, hearings, and industry forums.
  • Advocate for the company's interests and partner with internal cross-functional teams to communicate regulatory developments to internal stakeholders.
Policy Development
  • Research and analyze regulatory trends, policy issues, and industry developments.
  • Contribute to the development of company policies and positions on regulatory and industry matters.
  • Collaborate with cross-functional teams to integrate regulatory considerations into business strategies.
Requirements
  • Bachelor's degree, advanced degree preferred.
  • Extensive experience in compliance and regulatory engagement, ideally within e-commerce.
  • In-depth knowledge of EMEA E-commerce regulations, standards, and regulators.
  • Proven track record of successfully implementing compliance controls in a complex business environment.
  • Strong analytical, strategic thinking, and problem-solving skills.

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